Office Policies

Our Office Policies

1) Please be respectful of staff and doctors at all times. Foul language and aggressive behavior will NOT be tolerated.

2) We require 24 hours notice to cancel or move appointments or cancellation will be subject to fee.

3) One issue is to be addressed per visit, multiple medical issues will require additional appointments.

4) Please book annual physicals and internal exams in advance.

5) Normal lab results will NOT be contacted by office nor given to patients over the phone. Please book an appointment to review all results with your physician.

6) Please make an appointment for specialist referrals, imaging requests and lab requests.

7) Medication refills will NOT be done over the phone or fax, except for Dr. Petrovic's patients covered by his Extended Plan. For Chronic pain management prescription refills, patients must book an appointment with THEIR Family Physician.

8) Not all services are covered by the Medical Service Plan.

9) There are private fees for forms, letters,drivers exams, and occupational fitness assessments as well as medical procedures.

10) We reserve the right to terminate doctor/patient relationships if policies are not followed.

Thank You - West Coast Medical Group